ratudewi Platform Account Terms

Account opening and verification on ratudewi

To open an account on ratudewi, you must provide your email or phone number, create a password, and confirm your identity via a one-time code. We then require full Know-Your-Customer (KYC) verification before you can withdraw funds. KYC means uploading a government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or government letter). We verify this information against official databases to prevent fraud and money laundering.

We retain the right to request additional documentation at any time—for example, if your withdrawal amount is unusually large, if your account shows suspicious activity, or if we are required to do so by legal authorities. Failure to provide requested documents may result in account suspension or closure.

You must be of legal age in your jurisdiction to use ratudewi. You represent that you are at least 18 years old (or the equivalent minimum age under your local law) when you register. We do not knowingly serve minors. If we discover that an account is held by a minor, we will close it and refund any balance to the verified source of funding.

Deposits, withdrawals, and payment methods on ratudewi

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual accounts from mobile banking, local payment, online payment, and e-wallet. Each payment method has different processing times. E-wallets (mobile banking, local payment) and online payment typically settle within seconds to minutes. Virtual-account transfers take several hours to one business day because banks reconcile transfers asynchronously.

Your ratudewi account balance is held in Indonesian Rupiah. We do not convert currencies; all transactions must be in IDR. If you attempt a deposit in another currency, we will reject it or convert it at our published exchange rate (which may differ from market rates) at our sole discretion.

We reserve the right to hold withdrawals for up to 72 hours if we detect suspicious activity or if regulatory review is required. We will notify you of any hold and the reason for it. We do not charge withdrawal fees, but your bank or e-wallet provider may apply their own fees.

Bonus conditions and our promotional offers

We occasionally offer bonuses (e.g., deposit-match credits, free participations, or cashback) tied to specific terms. Any bonus we advertise on ratudewi is subject to the following conditions:

• Bonuses are non-transferable and non-refundable.
• You must meet any stated rollover requirement (e.g., participate with the bonus amount a certain number of times) before you can withdraw it.
• Bonuses expire after a stated period (we will specify the window when we issue the bonus).
• We reserve the right to cancel or modify bonuses at any time with notice.
• Bonuses apply only to specific game categories unless we state otherwise.

We do not advertise fixed bonus amounts in these Terms; instead, bonuses are published separately on our promotions page or communicated via email and in-app notification. All promotional offers are subject to our approval and review.

Settlement rules and dispute resolution on ratudewi

When you participate in a football match (Liga 1, Piala AFF, or other leagues), a live-dealer game, or a slot game on ratudewi, we settle the result based on official league data, broadcast confirmation, or the game's algorithmic output. Football matches settle within minutes of the final whistle once we receive official confirmation. Live-dealer games settle instantly when the hand closes. Slot rounds settle immediately when the spin result generates.

If you believe a settlement is incorrect, you can file a dispute within 30 days of the settlement via your Transaction History on ratudewi. Describe the issue, provide any supporting documentation, and submit. Our compliance team reviews disputes within one business day and responds via email. If we agree the settlement was in error, we will correct your balance. If we believe the settlement was correct, we will explain our reasoning and reference the official source (e.g., the league's match report or the game's result log).

Disputes that remain unresolved after our initial review can be escalated to our legal team for final determination. We are not liable for errors by third-party data providers (leagues, broadcasters, or payment processors), but we will make good-faith efforts to investigate and correct any errors we discover.

We resolve disputes promptly and fairly on ratudewi—your evidence matters, and we investigate thoroughly before we reach a final decision.

Jurisdiction and service availability

ratudewi operates only in jurisdictions where online gaming is permitted by local law. We do not serve users in jurisdictions where online sportsbooks or gaming are prohibited. Before you register on ratudewi, you are responsible for verifying that your location permits access to our services. If you register from a restricted jurisdiction, you do so at your own risk, and we may close your account and forfeit your balance if we later discover the violation.

We are not liable for any loss or claim arising from your access to ratudewi in a jurisdiction where our services are not permitted. If you are unsure whether your location allows online gaming, consult local legal guidance or contact our support team before proceeding.

Data security and your rights on ratudewi

We encrypt all connections to ratudewi and store your personal data on secure servers. Your payment information is processed by third-party payment gateways (local payment networks, e-wallet platforms, bank APIs) and is not stored on our servers. We maintain transaction records for seven years to comply with financial regulations.

You control your account password and two-factor authentication (2FA). We strongly recommend enabling 2FA. If you lose access to your account, use the password-recovery option on our login page to reset it. If you suspect unauthorized access, contact our security team immediately.

We do not share your personal data with third parties outside of legal compliance (e.g., if a court orders us to disclose information). We comply with data-protection laws in jurisdictions where we operate. For details on how we handle your data, see our Privacy Policy

Prohibited conduct and account closure on ratudewi

We reserve the right to close your ratudewi account, suspend it, or forfeit your balance if you:

• Violate these Terms or any supplementary rules we publish.
• Provide false or misleading information during registration or KYC verification.
• Engage in fraud, money laundering, or other illegal activity.
• Attempt to manipulate odds, exploit system errors, or collude with other users.
• Use automated tools, bots, or scripts to access ratudewi without our permission.
• Access ratudewi from a restricted jurisdiction.
• Violate any applicable law or regulation.

If we close your account, we will attempt to refund any balance to your registered payment method, subject to any outstanding disputes or legal holds. We will not refund bonuses that have not met their rollover requirements.

Changes to these Terms

We may modify these Terms at any time. If we make material changes, we will notify you via email or in-app notification. Your continued use of ratudewi after notification constitutes acceptance of the modified Terms. If you do not agree with changes, you may close your account.

These Terms are governed by the laws of the jurisdiction where ratudewi is registered. Any dispute arising from these Terms or your use of ratudewi is subject to the jurisdiction and venue of the courts in that location.

Related documents

Summary and your responsibilities

These Terms govern your use of ratudewi. By registering, you agree to follow them. We enforce these Terms consistently and fairly—if you breach them, we reserve the right to suspend or close your account. We commit to resolving disputes promptly and protecting your data, but we also expect you to use ratudewi responsibly and lawfully.

Your account on ratudewi is your responsibility. Keep your password and 2FA codes secure, verify that your location permits online gaming, and contact our support team if you have any questions about these Terms or our policies. We are here to help you navigate our platform safely and transparently.

Thank you for using ratudewi. We look forward to serving you where local law permits.